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Frequently Asked Questions (FAQs)

1. Why is your class only Web Based? All students have a need to complete their class on their schedule. Taking this course is not just checking something off the to-do list. You really need to know these rules. Students can only absorb so much in an all day class. Our approach allows students to break up study time to match each individual person's attention span. Students get constant reinforcement informing them about what they really know.

Some need to complete the class overnight and others have lots of time. Our class is available 24/7/365 with uptime at 99+%. This allows students to attend to their business by day and study by night PREVIEW SEGMENT

2. Do I have to complete this class all at one time? No, you may come and go as often as you like. The presentations are pre-recorded and usually remember where you left off.
3. Do I have to finish in a specific amount of time?  No, you may take all the time you need to complete this class. Most people complete this class faster than one day. Some students take the course in the evening so as to not interfere with work schedules.
4. Are there Practice Exams? The exams in the course are the exams for completion of the training. You do not need to go anywhere to any other exam. The current average grade of students is 94.13%. A passing grade of 85% is needed. 
5. Is there a handout? Yes, when you enter the "Internet Training Room" there is a link to download and print the handout.
6. Am I guaranteed to pass the exam? We will work with you until you do pass this exam. Our students mostly pass on the first attempt. Some may need to try a second time. There is no additional fee for retaking exams.
7. What if I have questions about content? If something does not make sense or you need clarification, please call our office, we are happy to spend the time with you reviewing confusing issues.
8. How do I get the Certificate of Completion that I need to have SkillsPlus sign as a part of my application? When you complete the course you must submit your request for training documentation (at the very bottom of the Internet Training Room) and that prompts us to complete and mail your Certificate of Completion.
9. I need my Certificate of Completion right away. Can you help? Here's How We'll Send Your Completion Certificates

Beginning January 1, 2015, as a part of the basic course registration fee, all certificates will be sent via FedEx Express Saver (typically delivered within 3 days). During registration, you will have the option to request FedEx overnight delivery for an additional charge (FedEx overnight is typically delivered by the close of the next business day). If FedEx overnight delivery is not available in your area, then the FedEx package would be delivered on the 2nd day. If you didn't choose FedEx initially, you can arrange for it, for an additional charge, by calling our office at (415) 948-5220.

Fulfillment of your request for completion certificates is dependent on all exams being completed with an 85%, payment received, the training documentation request being completed correctly, and available staff qualified to sign the documentation. Give us a call at 415-948-5220. 
10. How long does this class take? This class takes from 4-8 hours of study, depending on your speed of retention.
11. Where is the class held? Our class is offered online. No need to travel to any other location or interfere with your work schedule.
12. What if I have trouble with the technology? There are two ways to gain technical support. You can always call our office at 415-948-5220  to speak to someone directly. Alternatively, we maintain a technical support blog for 24/7 support issues. 
13. What is covered in the course? All of the topic requirements for the California Exemptee.
14. What technology do I need to view these programs? A device running Windows, iOS, or Android.
15. How do I know if I have Flash Player on my computer? Adobe Flash Player is no longer used or needed.
16. How do I get the last version of Flash Player for free? Adobe Flash Player is no longer used or needed.
17. Where do I get the State Application form? Application
18. How do I get other California HMDR, DME and manufacturer licenses? Other State Applications
19. I have more questions. How can I get answers? Call 415-948-5220 and ask for Allan
20. I want to enroll now. How do I do that? Click here to enroll.
21. I have been told that I need to complete refresher training. How can you help me?  We offer refresher training to our students of record only. Our refresher class is $150. Click to download a credit card authorization.
22. I want to print this page. Disabled
23. I need California Exemptee forms. Click Here
24. What are the training requirements from the Department of Health? Click Here
25. I need help writing my company's procedure manual. Where can I get some help? Click here for our class on Writing Procedures for Drug and Device Wholesalers
26. I do not have the one-year of paid lawful experience. How can I get certified? You will need to wait until you get the one year of experience. You can, however, take the training any time.
27. I am starting a company and do not have one-year of paid lawful experience. What can I do? Because every situation is different, we suggest that you contact the Department of Health to clarify your situation: (916) 341-7354, or (800) 495-3232 
28. I have some experience but am not sure if it counts. Can you help me? Because every situation is different, we suggest that you contact the Department of Health to clarify your situation: (916) 341-7354, or (800) 495-3232
29. How much does this course cost? $525 per student.


For additional information, contact Allan Dewes: (415) 948-5220 or skillsplus@aol.com

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